All orders are final sale because our research products have strict safety, storage, and handling requirements. Once an item leaves our controlled environment, we cannot verify how it was stored, transported, opened, or handled.
For the safety of all customers, returned products cannot be accepted, restocked, or resold. This policy helps protect product integrity and ensures every customer receives items that have remained within our verified handling process.
If your order arrives damaged, incorrect, or you experience a product quality concern, please contact our support team right away with your order number and clear photos so we can review the issue promptly.
Peptide Apex currently ships throughout Canada. Shipping availability may vary by province, local regulations, and carrier restrictions. The checkout page will show available shipping options after a Canadian address is entered.
Orders are typically processed within 24-48 business hours after payment is confirmed. Once shipped, most Canadian deliveries arrive within 2-7 business days depending on location and carrier activity.
Yes. Tracking details are automatically sent once your order has been packaged and dispatched, allowing you to monitor delivery progress in real time.
Lyophilized peptides should be stored in a cool, dry environment away from heat and direct light. Once reconstituted, refrigeration is recommended to maintain stability and product integrity.
At Peptide Apex, product quality is our highest priority. Our products are sourced from trusted manufacturing partners and undergo independent third-party laboratory testing for purity and consistency.
We are committed to providing reliable research compounds with transparency, quality assurance, and strict handling standards from production to delivery.